This policy explains what data we process when you write to us through the contact form on liveengines.com, and why. The rest of the site collects no personal data.
Who is responsible
LiveEngines (hereinafter, "we") is a software‑technology analysis and recommendation platform. Our address is 123 Main St, Tech Park, London, WC2N 5EF, United Kingdom. If you have questions about how we handle your data, please contact our Data Protection Officer at dpo@liveengines.com.
What we collect
Only what you give us when you fill in the form. The four mandatory fields are name, email, company and project description; everything else is optional. The form also has a consent checkbox, which is not data about you but how you authorise us to process it. We do not collect special categories of data (health, religion, sexual orientation, political opinion or trade union membership) nor data from minors.
| Data | Required? | What we use it for |
|---|---|---|
| Name | Yes | To know who we are addressing. |
| Email address | Yes | To reply, and to send you library access if you ask for it. |
| Company | Yes | To understand the technical context and size the proposal. |
| Project description | Yes | To judge whether we can help and with what approach. |
| Level of interest | No | To prioritise the reply depending on whether you are exploring or ready to build. |
| Indicative budget | No | To propose a realistic scope. |
| Timeline | No | To know whether it is urgent or there is room to think. |
| Source materials or data | No | To know whether drawings, CAD, BIM or documentation already exist that we can reuse. |
| Who decides | No | To match the tone: talking to an engineer or to whoever signs off. |
| How you found us | No | To learn which channels work. |
| Navigation technical data | No | Language, entry page, source URL, referrer and campaign UTM parameters. They help us tell which version of the site you read. |
Legal basis
- Consent
- For replying to you, the consent checkbox on the form is the legal basis. You can withdraw it at any time, and that does not affect what we have already done.
- Legitimate interest
- To store your message in our CRM and avoid losing the context of projects in progress, we rely on our legitimate interest in providing you with a continuing service. The benefit of being able to serve you as a client outweighs the minor inconvenience of us storing this data.
- Legal obligation
- We may keep data when the law requires it, for example in a complaint.
Why we use it
To reply and prepare a proposal that matches what you describe. We do not sell your data, we do not share it for purposes other than those described here, and we do not use it to train models or for advertising.
Who can access your data
Only the LiveEngines team and these processors:
- Email provider — sends and delivers the message, and handles our reply.
- Database provider — stores your message in our internal CRM, accessible only to authorised team members.
- Web hosting — the server where the form runs.
International transfers
Some of these processors may sit outside the European Economic Area. Where that is the case, the transfer relies on a European Commission adequacy decision. If you need to know which specific provider sits behind each one, ask us and we will tell you.
How long we keep it
Conversations that become an active project are kept for as long as the commercial relationship lasts. Those that do not become a project are kept for 12 months from the last contact and then deleted. You can ask us to delete them earlier at any time.
Your rights
You can ask us at any time, without giving a reason, to: access your data, correct it, delete it, restrict it, port it to another provider, or object to the processing. We reply within one month. To exercise any of these rights, write to hola@liveengines.com. If you think we have not handled it properly, you can complain to your local data protection authority.
How we protect it
The form travels encrypted (HTTPS). Provider credentials live only on the server, never in the website code. Access to messages is limited to the team that replies. As with any online service, no system is infallible, but we do not use your data for purposes other than those described here.
Children
This site is aimed at companies and professionals. We do not knowingly collect data from minors; if you believe a minor has sent us data, write to us and we will delete it.
Changes to this policy
If what we collect or why we collect it changes, we will update this page and the date above. If the change substantially affects how we use your data, we will notify you by email.
Cookies
This privacy policy is not a cookie policy. liveengines.com uses no tracking cookies and no advertising analytics. The form works without cookies: the site may briefly remember in your browser which level you are interested in, only so you do not have to pick it again, and that disappears when you close the browser.